Terms & Conditions

Terms of booking

We reserve the right to terminate any holiday booking without compensation, where we or the resort believe that the behaviour of any of the persons in your group does or might cause disruption to the resort. For the avoidance of doubt, you are directly liable to the resort for any damage caused during your stay.

Without prejudice to the clause above, we reserve the right to recover from you any costs incurred by us as a result of any damage caused by you or your party at a resort, including any compensation we pay to the resort or any other guest.

Limitation of Liability.
We will not accept liability for any injury, loss or damage suffered by you or any member of your party unless death or personal injury is caused by our negligence or that of resort employees acting within the course of their employment and within the scope of their authority.

We try to ensure all information, photographs and accommodation descriptions have been compiled from the most accurate sources available at the time of going to press. It should be noted that some photographs and artists’ impressions are illustrative only. Some facilities may vary between the resorts, please read resort-specific information carefully. All details and information on the Luxury Lodges Self Catering Resorts website are correct at the time of going to press/digital. Accommodation décor, size and layout may vary between resorts. Not all accommodation is identical to the pictures shown on the website; also not all accommodation is at ground level. Luxury Self Catering Resorts may change these terms at any time by posting changes online. You should review these terms regularly to ensure you are aware of any changes.

If you have any questions please contact our Reservations Team on 01994 426 006.


Terms of website use

These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

Website Access

It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]

Use of website

This Website may be used for your own private purposes and in accordance with these terms of use.

You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Site Time

All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly, we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in Website downtime but we shall not be obliged to provide such notice.

Visitor Provided Material

Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using this website you shall not post or send to or from this Website any material:

  • for which you have not obtained all necessary consents;
  • that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
  • which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

[We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]

Links To and From Other Websites

Throughout this Website, you may find links to third-party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

  • you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
  • you do not misrepresent your relationship with this website; and
  • the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
  • By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.


Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.
All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of Liability

We do not accept liability for any loss or damage that you suffer as a result of using this Website.
Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Our Details

Our business address is: Lakeview House, 4 Woodbrook Crescent, Billericay, Essex, United Kingdom, CM12 0EQ
Our VAT registration is: Seasons Holidays PLC, Company #03283015
Our contact details are: Wynchgate House Woodlands Lane, Bradley Stoke, Bristol, BS32 4JT