Terms & Conditions
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Booking Terms
Terms of booking
We reserve the right to terminate any holiday booking without compensation, where we or the resort believe that the behaviour of any of the persons in your group does or might cause disruption to the resort. For the avoidance of doubt, you are directly liable to the resort for any damage caused during your stay.
Without prejudice to the clause above, we reserve the right to recover from you any costs incurred by us as a result of any damage caused by you or your party at a resort, including any compensation we pay to the resort or any other guest.
Limitation of Liability.
We will not accept liability for any injury, loss or damage suffered by you or any member of your party unless death or personal injury is caused by our negligence or that of resort employees acting within the course of their employment and within the scope of their authority.We try to ensure all information, photographs and accommodation descriptions have been compiled from the most accurate sources available at the time of going to press. It should be noted that some photographs and artists’ impressions are illustrative only. Some facilities may vary between the resorts, please read resort-specific information carefully. All details and information on the Luxury Lodges Self Catering Resorts website are correct at the time of going to press/digital. Accommodation décor, size and layout may vary between resorts. Not all accommodation is identical to the pictures shown on the website; also not all accommodation is at ground level. Luxury Self Catering Resorts may change these terms at any time by posting changes online. You should review these terms regularly to ensure you are aware of any changes.
If you have any questions please contact our Reservations Team on 01994 426 006.
Terms of website use
These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.
Website Access
It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]
Use of website
This Website may be used for your own private purposes and in accordance with these terms of use.
You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
Site Time
All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly, we will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in Website downtime but we shall not be obliged to provide such notice.
Visitor Provided Material
Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
When using this website you shall not post or send to or from this Website any material:
- for which you have not obtained all necessary consents;
- that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
- which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
[We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]
Links To and From Other Websites
Throughout this Website, you may find links to third-party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
- you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
- you do not misrepresent your relationship with this website; and
- the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
- By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
Disclaimer
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.
All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.Exclusion of Liability
We do not accept liability for any loss or damage that you suffer as a result of using this Website.
Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.Law and Jurisdiction
These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Our Details
Our business name is: LUXURY LODGE ESTATES COMPANY LTD
Our business address is: Lakeview House, 4 Woodbrook Crescent, Billericay, Essex, United Kingdom, CM12 0EQ
Our VAT registration is: Seasons Holidays PLC, Company #03283015
Our contact details are: Wynchgate House Woodlands Lane, Bradley Stoke, Bristol, BS32 4JT -
Membership
MEMBERSHIP:
- a) Your six-month membership subscription (and therefore your contract with us) commences upon us confirming the acceptance by the Company of your membership application. Our acceptance shall always be subject to receipt by the Company of full payment for your membership and any other amounts owing to the Company, and your ongoing compliance with these Terms and any other reasonable requirements of the Company. Details of membership fees (including any new member joining fees) are available by contacting us, visiting our website or at the Spa.
- b) Your membership subscription shall be for a period of 6 months, subject to rights of early termination in accordance with these Terms.
- c) Membership cannot be cancelled by you part way through the year and is non-transferable and non-refundable.
- d) If your personal circumstances change significantly (for example if you have a serious injury or illness that is preventing you from using the Spa) and you wish to discuss your membership, please contact us.
ADMISSION AND CONDUCT:
- a) The Company reserves the right to:
▪ refuse any application for membership ▪ refuse admission to the Spa or its premises ▪ expel any person from its premises
where a person’s conduct is in the Company’s opinion injurious or detrimental to the character or reputation of the Spa or the interests of its Members, Guests or staff.
- b) The Company in its absolute discretion and without ascribing any reasons therefore may terminate the membership of any Member, refunding the unexpired portion of their current membership. In the event of a serious or repeated breach of these Terms, no refund will be made.
- c) The Company may refuse to accept any application for membership or renew the membership of any Member without giving any reasons therefore.
- d) To ensure that the swimming pool and surrounding area are kept peaceful and quiet, there shall be no jumping, diving or splashing in the pool. Mobile telephones and tablets must be on silent within the Spa.
- e) Membership card will given on approval and first payment, replacement cards will be charged for.
LIABILITY:
- a) Members and Guests are advised to undergo a medical examination prior to using the Spa.
- b) Some of the activities available at the Spa are physically challenging and carry risks that we cannot entirely eliminate. These include the risk of personal injury. In the absence of any negligence or other breach of duty by us, participation in Spa activities is entirely at your risk.
- c) You are responsible for using Spa equipment safely and as directed. You must behave sensibly and follow any safety instructions so as not to hurt or injure yourself or others. In the absence of any negligence or other breach of duty by us, the use of our machinery, equipment or facility is entirely at your own risk.
- d) In the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction or loss of your property or belongings while using our facilities. Do not leave any valuables unattended, in lockers or in cars. The car park and changing facilities are not supervised or monitored
SAFETY & HYGIENE: For reasons of hygiene and safety all Members and Guests must comply with the following:
- a) No alcohol to be drunk before exercising or using the steam room and sauna.
- b) Ensure that you receive instruction on the use of the gymnasium equipment.
- c) Shower before and after using the Swimming Pool, Spa Pool, Sauna and Steam Room (please note that shaving is not allowed in these areas or the showers)
- d) Only consume food and drink in Milk Wood Kitchen. Only food and drink purchased at The Dylan Coastal Resort to be consumed on premises.
- e) Clothing, swimwear or towels must not be dried in the Sauna
- f) No smoking in any area of The Spa
- g) If under-going medication or have any ongoing medical or physical condition then consult your doctor before using any of the facilities.
- h) Outdoor footwear and clothing is not permitted in the pool hall area.
- i) First aid boxes are located at The Spa Reception.
- j) On hearing the fire alarm members should immediately make their way to the nearest fire exit. Do not re-enter the building until told it is safe to do so.
- k) All belongings to be left in The Spa lockers when using The Spa.
- l) You must act responsibly and sensibly at all times.
- m) You must not participate if you are pregnant or under the influence of alcohol or non-prescription drugs.
- n) You must follow any safety warnings or instructions displayed or given to you by a member of staff. Ask a member of staff if you are unclear.
- o) We are not qualified to express an opinion that you are fit to safely participate. You must obtain professional or specialist advice from your doctor before participating.
DRESS: Correct and appropriate attire must be worn for your chosen activity and at the Spa generally.
OPENING TIMES: The usual Spa opening times are Monday to Sunday 7.30am to 9pm. The Spa must be vacated by all guests the advertised closing time. On Public Holidays these times may be subject to change. On occasions it may be necessary to close the entire Spa due to exclusive events, maintenance or for any unforeseen circumstances.
PAYMENT: You must please pay for any charges incurred before leaving the Spa.
DISPUTES: In the event of any dispute arising out of the interpretation of these Terms the decision of the Company shall be final.
MAINTENANCE: All Spa facilities are maintained throughout the year, it may be necessary to close the facilities for a period for essential maintenance.
MISSED APPOINTMENTS: If you fail to turn up for, or cancel with less than 24 hours’ notice to the Company, any treatments or therapies, you will be charged for these appointments in full. We will use reasonable endeavours to re-sell your cancelled appointment and if successful no charge will be made to you.
LOST PROPERTY: Members belongings are their responsibility and remain so at all times even if left behind. Lost property found by staff members will be stored before being disposed of.
Make-up, liquids and toiletries will be stored for 24 hours.
Swimming goggles, books, clothing, swimsuits and sportswear will be stored for one month – then laundered, cleaned and donated to charity.
CARS: In the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction or loss of your property or belongings while using our facilities. Do not leave any valuables unattended. The car park is not supervised or monitored.
NOTICE: The Company at its discretion may vary these rules from time to time.
VOUCHER REDEMPTION: In the absence of a voucher, payment will be due for the goods or services taken. Vouchers are non-transferable and non-refundable and must be used by the expiry date, extensions are not permitted.
INFORMATION ABOUT THE COMPANY: We are The Dylan Coastal Resort , a company registered in England and Wales. Our company registration number is 03283015 and our registered office is at The Dylan Coastal Resort, Laugharne Carmarthenshire, SA33 4SG. Our registered VAT number is 709-799-573. You can contact us by telephoning our customer service team at 01994 427 332, by writing to us at The Dylan Coastal Resort, Laugharne Carmarthenshire, SA33 4SG or visiting https://www.luxurylodges.com/dylan-coastal-resort/spa/
GOVERNING LAW AND JURISDICTION: These Terms are governed by English law and are subject to the jurisdiction of the English courts.
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